Terms of Service

Last updated: [Insert Date]

Welcome to Zynapse Studios (“we”, “our”, “us”). By accessing or using our services, website, or AI-powered communication systems (including WhatsApp-based services), you agree to comply with and be bound by these Terms of Service.

1. Services

Zynapse Studios provides AI-powered automation, communication workflows, and integrations for businesses. These services may include automated messaging, customer interaction handling, data processing, and system integrations.

2. User Responsibilities

You agree to:

Use our services only for lawful purposes

Not misuse, disrupt, or attempt to gain unauthorized access to our systems

Ensure that you have the legal right to contact users through messaging platforms such as WhatsApp

3. Third-Party Platforms

Our services may rely on third-party platforms (including WhatsApp / Meta). Use of such platforms is also governed by their respective terms and policies. We are not responsible for service disruptions caused by third-party providers.

4. Service Availability

We strive to maintain reliable service but do not guarantee uninterrupted or error-free operation. Services may be modified, suspended, or discontinued at any time.

5. Limitation of Liability

Zynapse Studios shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services.

6. Changes to These Terms

We may update these Terms of Service from time to time. Continued use of our services constitutes acceptance of the updated terms.

Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your data.

1. Information We Collect

We may collect:

Contact information (such as phone numbers used for WhatsApp communication)

Message content required to provide automation services

Technical data such as logs, timestamps, and system metadata

2. How We Use Information

We use collected data solely to:

Provide and improve our services

Enable automated communication workflows

Maintain system reliability and security

3. Data Sharing

We do not sell or rent personal data. Data may be shared only with:

Authorized service providers (e.g., WhatsApp / Meta APIs)

When required by law or legal process

4. Data Security

We implement reasonable technical and organizational measures to protect user data from unauthorized access, loss, or misuse.

5. Data Retention

We retain personal data only for as long as necessary to provide services or meet legal obligations.

User Data Deletion

Users have the right to request deletion of their data.

How to Request Deletion

To request deletion of your data, please contact us at:

Email: support@zynapsestudios.com

Subject: User Data Deletion Request

Upon verification, we will delete or anonymize the requested data within a reasonable timeframe, unless retention is required by law.

If you have any questions regarding these policies, please contact us at support@zynapsestudios.com